15 November 2022

Please read all terms carefully. By ticking the agreement box on the Reservation page and engaging our service, you hereby agree to our Terms and Conditions.​

1. Charges, Payment and Refunds

   1. Payment in full is required to complete your booking.

   2. Where payment in full is not received 48 hours prior to the requested commencement of our feeding service, Hey Kitty reserves the right to refuse the request to provide service.

   3. In the event of additional unforeseen visits or other costs, payment for additional costs are due within 5 days of invoicing.

   4. Payment is only accepted by electronic bank transfer.

   5. In the event of default on the payment, the Client shall be liable for Hey Kitty's costs and expenses (including legal costs on a Solicitor/Client basis and any debt collection costs) of recovering payment.

   6. In the event that a default invoice is lodged for debt collection, the Client shall incur a $75 administration fee, + a fee of 30% of the amount outstanding.

   7. A full refund for a lockbox is payable where the padlock is unopened and the original packaging is in returnable condition to our supplier.

   8. A charge for the cost of replacement may be invoiced in the instance where a timed pet feeder is rendered inoperable by the Clients pet.

2. Privacy

   1. At Hey Kitty, we are committed to protecting your privacy.

   2. Any personal information supplied to Hey Kitty will only be used to enable us to provide your pets with the very best personalised care.

   3. Under NO circumstances will Hey Kitty disclose any personal information you have supplied to any other parties/organisation.

3. Services

   1. Hey Kitty agrees to provide to the Client the services and products itemised on the invoice.

   2. Services provided will be carried out in accordance with the requirements of the Client, from the information given by the Client in their Reservation form.

   3. The Client acknowledges that even with the best of care, accidents and illness can occur with pets, and therefore release Hey Kitty from liability should this occur whilst the pet is in their care.

   4. The Client will provide all food and other supplies necessary for the full care of their pet.

   5. Where Hey Kitty supplies a key lockbox, that shall remain the property of the client at the completion of the service period.

   6. Where Hey Kitty supplies a timed feeder, that shall be returned to Hey Kitty in a clean and working condition at the completion of the service period.

   7. Any food, pet supplies or veterinary expenses incurred by Hey Kitty during the course of the service period must be reimbursed in full by the Client, including fair travel time and vehicle costs.

4. Cancellation

   1. A full refund is payable where 30+ days notice has been given by email.

   2. A 50% refund is payable where 14+ days notice has been given by email.

   3. A 25% refund is payable where 7+ days notice has been given by email.

   4. Once the service period has commenced there is no refund for any early return or cancelled visits and unused visits are not transferable.

5. Security

   1. At Hey Kitty, we are committed to protecting your property.

   2. Where a lockbox is supplied by Hey Kitty to the client, it will be a reputable brand of good quality. 

   3. Hey Kitty vehicles are not sign written, and our team will not wear clothing which advertises our brand or service.

   4. Before departure, the Client should ensure that their property is securely locked.

   5. Before departure, the Client must ensure that a key for entry is accessible for Hey Kitty - either in their own lockbox with the code supplied, or hidden in an agreed location for collection on the first day of service.

6. Veterinary Treatment

   1. If your pet has an existing medical condition and you will be away for any extended length of time, or uncontactable at any stage of your trip please contact your veterinarian to arrange authorisation for any necessary treatment.

   2. We will in any instance of needing to seek veterinary treatment attempt to use your preferred vet as per your client information, but you accept this may not always be possible and in cases of emergency treatment or your vet being closed we will use the most practical veterinary treatment available.

   3. If we cannot contact you for authorisation of treatment, your alternative contact will be responsible for all decisions regarding care and costs of treatment.

   4. If we cannot contact you the Client, or your alternative contact, you hereby authorise treatment to be undertaken based on the best advice of a qualified veterinarian.

   5. Hey Kitty will not be held liable for any veterinary costs incurred. You agree to pay all veterinary bills & costs associated with medical treatment for your pet/s.

   6. Hey Kitty will not provide service for acutely ill animals, those with uncontrolled medical conditions or those that do not willingly take medication. In this instance, we suggest the pet be boarded with your vet.  Any undisclosed medical conditions will be taken for medical treatment and all acute/unmanaged conditions will be left in the care of a veterinarian at the owner’s expense.

   7. Hey Kitty are not qualified to diagnose or make medical decisions, nor do we offer veterinary, behaviour or grooming services. Any medical issues will be referred to a veterinarian at the Client's expense.

7. General

   1. Information given at the time of Reservation is used to complete all visits, and as such it is the Client’s responsibility to ensure this is kept up to date for all visits.

   2. Hey Kitty will make best endeavours to complete all visits, but is not liable for non-attendance in unforeseen circumstances such as a Natural Disaster or Civil Defence emergency. 

8. Recommendations​

   1. Hey Kitty strongly recommends that Clients leave an additional house key with a neighbour or nearby contact.

   2. Hey Kitty recommends that Clients do not put collars on pets that do not usually wear them while they are away. It is preferable to have your pets microchipped by your veterinarian.

   3. Hey Kitty recommends that Clients do not deny pets access into the house for an extended period if they usually have access.

   4. Hey Kitty recommends that Clients do not change their pets food while they are away.

   5. Hey Kitty recommends that their Clients take out pet insurance.​

9. Acceptance Procedure

   1. By ticking the agreement box on the Reservation form, you inherently indicate your acceptance of these Terms and Conditions of Service. If you have any questions or concerns about the terms of this agreement, please contact us to discuss them prior to entering this agreement.

   2. Hey Kitty reserves the right to deny service or terminate service because of health or safety concerns or financial concerns. 

​

​

​